A27312 27.5" Mountain Bike, 21-Speed, Aluminum Frame, Disc Brakes, Thumb Shifter, Front Fork

Shipping Policy

Thank you for choosing Karlaux. We are committed to providing a reliable and efficient shipping experience. This Shipping Policy explains our shipping procedures, estimated delivery times, costs, and other important information. If you have any questions, please reach out to our customer support team.

Processing Time & Shipping Cost

Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:

Order Cutoff Time: 5:00 PM (Eastern Standard Time)

Order Handling Time: 0-1 days (Monday - Friday)

Transit Time: 5-7 days (Monday - Friday)

Delivery time: 5 - 8 days (Monday - Friday)

We provide Free Shipping all over United States.

During peak seasons or times of high order volume, processing times may be extended. We appreciate your patience and will communicate any delays directly.

Note: Orders placed after 5 PM will begin processing on the next business day.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to check the status and delivery date of your package. Please allow up to 24 hours for tracking information to update after shipment.

If you have questions about tracking your order, please contact our customer support team at info@karlaux.com.

Shipping Restrictions

Currently, we ship within the United States, including Alaska and Hawaii. Unfortunately, we do not ship to:

• P.O. Boxes
• APO/FPO addresses
• U.S. territories outside of the contiguous United States

Please make sure your shipping address is accurate and accessible for delivery. Karlaux is not responsible for delays or issues due to incorrect or incomplete addresses.

Shipping Carrier Partners:

We work with trusted shipping partners like UPS, USPS, DHL, and FedEx to ensure your order(s) arrive safely and on time.

Shipping Delays and Carrier Issues

While we strive to deliver orders within the estimated time-frame, delays can occur due to factors outside our control, including weather conditions, carrier disruptions, and other unforeseen circumstances. Karlaux is not liable for delays caused by third-party carriers.

For assistance with delayed shipments, please contact us, and we will work with you to resolve the issue as quickly as possible.

Lost or Damaged Packages

Karlaux is committed to ensuring that your order arrives safely. In the event of a lost or damaged package, please follow these guidelines:

• Damaged Packages: If your package arrives damaged, please take photos of the packaging and items and contact our support team within 7 days of delivery. We will help you file a claim with the carrier or provide a replacement if necessary.
• Lost Packages: If tracking shows your package as delivered but you have not received it, please check with neighbours or building management to confirm it wasn’t delivered to a nearby location. If you are still unable to locate it, contact us within 7 days of the delivery date for assistance.

Incorrect Shipping Address

If you enter an incorrect shipping address, please contact us immediately at info@karlaux.com. We can update the address only if the order has not yet been shipped. If the order is already in transit, the customer is responsible for any additional fees to re-ship the package to the correct address.

Contact Us

Please read our handy FAQs or contact us directly. We aim to respond to your inquiries within 24 hours during the business hours listed below.

Company: Karlaux LLC.

Doing Business as (DBA): Karlaux

DOS ID: 7413146

Support email: info@karlaux.com

Phone: +1 (307) 243-8404

Business Hours: Monday – Sunday 9:00 AM – 5:00 PM (Eastern Standard Time)

Address: 418 Broadway Ste R, Albany, NY, 12207, United States

Return and Refund Policy

At Karlaux, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. This Return and Refund Policy outlines our policies on returns, exchanges, and refunds. Please review the details below, and reach out if you have questions.

Returns

To be eligible for a return, your item must meet the following conditions:

• Condition: The item must be unused, unworn, and in the same condition that you received it. It should be free from any damage, stains, or signs of wear.
• Original Packaging: The item must be returned in its original packaging, along with any tags, labels, or accessories it came with.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

Return Period

Items can be returned within 30 days of the delivery date. Returns received after this period may not be eligible for a refund or exchange.

Non-Returnable Items

Certain items are ineligible for returns, including:

• Sale or clearance items
• Gift cards
• Personalized or custom items
• Final sale items

How to Initiate a Return

To start a return, please contact us at info@karlaux.com.  with your order number and reason for the return. Our team will provide you with return instructions and a return shipping label if applicable.

Return Shipping Costs

• For returns due to product defects or shipping errors, Karlaux will cover the return shipping cost.
• For other returns, the customer is responsible for return shipping fees. The cost of return shipping will be deducted from your refund if a return label is provided by us.

Exchanges

If you need to exchange an item for a different size, colour, or model, please contact us within 30 days of the delivery date. Exchanges are only available for items that meet the return eligibility criteria.

• Availability: Exchanges are subject to stock availability. If the item requested for exchange is unavailable, we may offer a refund instead.
• Processing: Once the returned item is received and inspected, we will process the exchange and send you a confirmation email.

Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 7 business days.

Partial Refunds

In some cases, only partial refunds are granted, such as when:

• Items are returned with signs of wear or damage.
• Items are missing parts or original packaging.
• Returns are initiated outside the 30-day return period.

Refund Processing Time

Refunds typically take 7 business days to appear in your account, depending on your bank or payment provider. If you haven’t received your refund within this time-frame, please check with your bank, as processing times can vary.

Late or Missing Refunds

If you haven’t received your refund after 7 business days, please take the following steps:

Check with Your Bank: Contact your bank, as refunds may take additional time to be officially posted.

Credit Card Company: If you used a credit card, processing times may vary, and it may take a few business days before your refund is reflected in your account.

If you’ve completed these steps and still have not received your refund, please contact us at info@karlaux.com. for further assistance.

Damaged or Defective Items

We strive to ensure the quality of our products, but if you receive a damaged or defective item, please contact us immediately at info@karlaux.com. We will arrange for a replacement or a full refund after reviewing the issue.

Steps to Report a Damaged or Defective Item:

• Take clear photos of the item and packaging.
• Contact us within 7 days of receiving the item with your order number and a description of the issue.

 Non-Refundable Items and Situations

Please note that we do not accept returns or provide refunds in the following situations:

• Final Sale Items: Items marked as "final sale" are not eligible for return or refund.
• Gift Cards: Gift cards are non-refundable and cannot be redeemed for cash.
• Unauthorized Returns: Items returned without contacting our team or outside of our return window will not be eligible for a refund.

 Cancellations

If you need to cancel an order, please contact us as soon as possible at info@karlaux.com.  We may be able to cancel your order if it has not yet been processed or shipped. Once an order has shipped, it cannot be cancelled, but you may return it in accordance with this policy.

Thank you for shopping with Karlaux. We appreciate your business and are committed to making your experience with us a positive one.

Contact Us

Please read our handy FAQs or contact us directly. We aim to respond to your inquiries within 24 hours during the business hours listed below.

Company: Karlaux LLC.

Doing Business as (DBA): Karlaux

DOS ID: 7413146

Support email: info@karlaux.com

Phone: +1 (307) 243-8404

Business Hours: Monday – Sunday 9:00 AM – 5:00 PM (Eastern Standard Time)

Address: 418 Broadway Ste R, Albany, NY, 12207, United States