FAQs

1. How do I place an order?

To place an order, simply browse our store, add your desired items to the shopping cart, and proceed to checkout. You'll be prompted to enter your shipping and payment information, and then you'll receive an order confirmation email once your purchase is successful.

2. What payment methods do you accept?

We accept payments via credit/debit cards (Visa, Mastercard, American Express, Discover, Apple Pay, Diners Club, JCB). 

3. Can I modify or cancel my order after placing it?

Once an order is placed, we work quickly to process it. If you need to modify or cancel your order, please contact our customer service team immediately. Here are the contact details

Support email: info@karlaux.com

Phone: +1 (307) 243-8404

If the order hasn’t been shipped yet, we’ll do our best to accommodate your request.

4. How can I track my order?

Once your order has been shipped, you’ll receive a tracking number via email. You can use this tracking number to check the status of your delivery on our Track Your Order page.

5. Do you offer free shipping?

We offer free shipping all over United States.

6. When will i receive my order?

Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:

Order Cutoff Time: 5:00 PM (Eastern Standard Time)

Order Handling Time: 0-1 days (Monday - Friday)

Transit Time: 5-7 days ( Monday - Friday)

Delivery time: 5 - 8 days (Monday - Friday)

7. Do you ship internationally?

No, we do not offer international shipping.

8. How do I return or exchange an item?

If you’re not completely satisfied with your purchase, we offer a 30 days return or exchange policy. To initiate a return or exchange, please contact our customer service team. Items must be in their original condition and packaging for eligibility.

9. How do I get a refund?

Once we’ve received your return and inspected the item(s), we’ll process your refund. Refunds will be credited to your original payment method, and you’ll receive a confirmation email when the refund is complete. Please allow 7 business days for the refund to appear on your account.

10. What do I do if an item is defective or damaged?

We’re sorry to hear that your item arrived damaged or defective. Please contact our customer service team within 7 Business Days of receiving the item, and we’ll work with you to resolve the issue, either through a replacement or refund.

11. How can I contact customer support?

You can reach our customer support team by:

    We’re available Monday-Sunday from 9:00 AM – 5:00 PM, and we aim to respond to all inquiries within 24 Hours.

    12. Do you offer gift cards?

    No! We do not offer gift cards.

    13. How can I check the status of a backordered item?

    If an item is on backorder, we’ll notify you via email with an estimated restock date. You can also check the status of backordered items by logging into your account and viewing your order history.

    14. Is it safe to shop on your website?

    Absolutely! We use SSL encryption to secure your personal information, and our payment gateway follows the highest security standards to ensure your transaction is safe and protected.