FAQs

1. What is the delivery timeframe?

We work hard to ensure your order reaches you promptly. Here is what you can expect:

  • Handling Time: 1–2 business days (Monday – Sunday 9:00 AM – 5:00 PM (EST)).
  • Transit Time: 3–5 business days (Monday – Sunday 9:00 AM – 5:00 PM (EST)).
  • Total Delivery Time: Generally within 4–7 business days (Monday – Sunday 9:00 AM – 5:00 PM (EST)).

2. Do you charge for shipping?

No, shipping is completely free for all orders delivered within the United States.

3. How can I pay for my order?

We accept a broad range of secure payment options to make your checkout easy:

  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • Discover
  • Visa
  • JCB

4. What happens if my order is faulty?

If you receive a defective product, we will replace it at no extra cost to you. Please contact us to start the return process within 30 days of delivery. Full details can be found in our Return and Refund Policy.

5. How can I reach your team?

We’re happy to assist! You can connect with us through our Contact Us page or by emailing info@karlaux.com

6. Can I swap my item for a different one?

Yes, we support exchanges. For step-by-step instructions on how to swap your item, please refer to our Return and Refund Policy.

7. How do I keep track of my package?

As soon as your order ships, you can monitor its journey via the Track Your Order page on our site.

8. Is it possible to edit or cancel an order?

Please email info@karlaux.com immediately if you need to make changes. We will do our best to accommodate your request, though we cannot stop a shipment once it has entered the fulfillment stage.

9. How secure is my personal information?

Your security is our priority. We use industry-standard SSL encryption to protect your transactions and maintain a strict policy of never selling or sharing your private data.

10. Who covers the cost of returns?

Return postage is paid for by the customer unless the item is damaged or defective. Please check the Return and Refund Policy for more information on the process.

If you have any questions or concerns, we'll be more than happy to assist!

Customer Service Hours:

  • Company Name: Karlaux LLC
  • Email: info@karlaux.com
  • Website: https://karlaux.myshopify.com/
  • Phone: +1 (307) 243-8404
  • Address: 418 Broadway Ste R, Albany, NY, 12207, USA
  • Business Hours: Monday – Sunday 9:00 AM – 5:00 PM (EST)

Business Information
 Karlaux is operated by Karlaux LLC, a company registered in the United States.