Privacy Policy

Introduction

Welcome to Karlaux! We value your privacy and are committed to safeguarding your personal data. This Privacy Policy describes the ways we collect, use, and protect your information when you visit our website or use our services. By accessing our website, you agree to the practices outlined here. Please read this policy thoroughly to understand our practices.

We aim to handle your data with transparency and respect. If you have questions or concerns about our privacy practices, please reach out to us using the contact information at the end of this policy.

Information We Collect

Karlaux collects different types of information from users to provide a high-quality, personalized experience. The types of data we may collect include:

  • Personal Identifiers: Information such as your name, email address, billing and shipping addresses, phone number, and payment information. We collect these details when you register, place an order, or interact with our customer service.
  • Account Information: When creating an account, we collect information such as username, password, and any other data needed to secure and manage your account.
  • Transactional Data: Details related to purchases, including items bought, payment method, date and time of transaction, and purchase history, to ensure we can process orders accurately and in compliance with legal obligations.
  • Usage Information: Information on how you interact with our website, including your IP address, browser type, operating system, page views, time spent on pages, and browsing behavior. This helps us analyze user activity and improve site functionality.
  • Device Information: Information about the device you use, such as device type, operating system, unique identifiers, and mobile network data, to optimize our website’s functionality.
  • Location Data: We may infer your general location based on your IP address to improve user experience, optimize content, and for marketing purposes.
  • Marketing Preferences and Communication History: We may collect information on your preferences regarding marketing emails, newsletters, and other communications. You can manage your preferences at any time.

In addition to the above, we may collect any other information you voluntarily provide, such as feedback, survey responses, or other interactions with our team.

How We Use Your Information

Karlaux uses your information in various ways to improve services, offer personalized experiences, and comply with legal obligations. The main uses include:

  • Service Delivery: To process orders, manage your account, handle returns, and respond to your inquiries.
  • Improving User Experience: To personalize content, tailor product recommendations, and optimize site functionality based on your interactions.
  • Marketing and Promotions: With your consent, we may send you information about promotions, new products, or updates. You can opt-out at any time through the unsubscribe link in emails or by updating your preferences.
  • Data Analytics: To analyze usage patterns, detect trends, and identify areas for improvement. This helps us enhance site performance and usability.
  • Security and Fraud Prevention: To protect against, detect, and prevent fraud, unauthorized access, and other illegal activities. We use secure systems and industry-standard practices to safeguard your information.
  • Compliance with Legal Obligations: To comply with tax, legal, regulatory, and contractual requirements. This includes record-keeping for audit purposes and compliance with laws that apply to our industry.

Sharing and Disclosure of Your Information

We respect your privacy and commit to not selling or renting your personal data to third parties. However, in certain situations, we may share your information with trusted third parties:

  • Service Providers: We work with select third-party service providers for payment processing, shipping, data analysis, hosting, marketing, and customer support. These providers have access to your data solely to perform services on our behalf and are bound by strict confidentiality agreements.
  • Legal Requirements: We may disclose your information if required by law, such as in response to a court order, subpoena, or other legal processes. This may also occur if disclosure is necessary to protect our rights, property, or safety, or that of our customers and employees.
  • Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any significant changes regarding how your data is handled and protected.
  • Consent-Based Sharing: With your explicit consent, we may share your data for additional purposes beyond those listed here. We will inform you of the reason and obtain your consent beforehand.

Cookies, Tracking Technologies, and Analytics

We use cookies and similar tracking technologies to personalize your experience and analyze our website’s performance. Cookies are small files stored on your device that remember your preferences and track activity.

  • Types of Cookies We Use:
    • Necessary Cookies: These enable basic functionality such as secure login and navigation.
    • Performance and Analytics Cookies: These collect anonymous data to help us improve our website’s performance.
    • Personalization Cookies: These remember your preferences, such as language settings and recently viewed products.
    • Advertising Cookies: Used to deliver advertisements relevant to your interests on other websites.
  • Managing Cookies: You can manage cookie settings in your browser to block, delete, or control cookie behavior. However, disabling cookies may affect some site features.
  • Third-Party Analytics: We use tools like Google Analytics to understand website usage patterns. These providers may use cookies and other technologies to collect data on our behalf. You can learn more about Google Analytics and manage data settings at Google Analytics Opt-Out.

Data Retention and Storage

Karlaux retains your information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Our retention policy is as follows:

  • Account Information: Kept as long as your account is active or until you request deletion.
  • Transaction Data: Retained to comply with legal obligations, such as tax and auditing requirements.
  • Archived Data: Retained for backup, disaster recovery, and auditing purposes. After data is no longer needed, it is securely deleted or anonymized.

Security of Your Information

Your security is important to us, and we use robust measures to protect your data. Our practices include encryption, secure access controls, and regular security assessments. While we take steps to secure your data, no system is entirely foolproof. Please protect your account credentials and notify us if you detect any suspicious activity.

Your Privacy Rights

Depending on your location, you may have the following rights under data protection laws:

  • Right to Access: You can request details of the personal information we hold about you.
  • Right to Correction: If your information is inaccurate or incomplete, you can request correction.
  • Right to Deletion: You may request deletion of your information under certain conditions.
  • Right to Restrict Processing: In certain cases, you can restrict how we use your information.
  • Right to Data Portability: You can request a copy of your information in a machine-readable format.
  • Right to Withdraw Consent: If you’ve given consent for data processing, you can withdraw it at any time.

To exercise these rights, please contact us using the details in the “Contact Us” section. We may require verification of your identity.

International Data Transfers

Karlaux operates in the United States, and your data may be transferred and stored there. We follow applicable laws to protect your information when transferred internationally. If you have questions about international data transfers, contact us for more details.

Children’s Privacy

We do not knowingly collect information from children under 13. If we learn we have collected data from a child, we will delete it immediately. If you believe we may have collected information from a child, please contact us.

Updates to Our Privacy Policy

We may update this Privacy Policy as necessary. Changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically.

Why does Karlaux collect my personal information?
We collect your information to provide and improve our services, process transactions, and ensure a personalized experience.

How long do you keep my information?
We retain data based on legal obligations and the purposes for which it was collected. Details are available in our Data Retention section.

Can I request the deletion of my information?
Yes, you have the right to request deletion, subject to legal restrictions. Contact us to make this request.

Do you share my information with third parties?
We do not sell or rent your data. We share it only with trusted providers who help us operate our business or as required by law.

How can I manage cookies on your site?
You can manage cookie settings in your browser to control how we use cookies. For more details, see our Cookies and Tracking section.

How do you protect my data?
We use encryption, secure storage, and other measures to protect your data. Read the Security of Your Information section for details.

Contact Us

Please read our handy FAQs or contact us directly. We aim to respond to your inquiries within 24 hours during the business hours listed below.

Company: Karlaux LLC.

Doing Business as (DBA): Karlaux

DOS ID: 7413146

Support email: info@karlaux.com

Phone: +1 (307) 243-8404

Business Hours: Monday – Sunday 9:00 AM – 5:00 PM (Eastern Standard Time)

Address: 418 Broadway Ste R, Albany, NY, 12207, United States