Shipping Policy

Shipping Policy

Thank you for choosing Karlaux. We are committed to providing a reliable and efficient shipping experience. This Shipping Policy explains our shipping procedures, estimated delivery times, costs, and other important information. If you have any questions, please reach out to our customer support team.

Processing Time & Shipping Cost

Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:

Order Cutoff Time: 5:00 PM (Eastern Standard Time)

Order Handling Time: 0-1 days (Monday - Friday)

Transit Time: 5-7 days (Monday - Friday)

Delivery time: 5 - 8 days (Monday - Friday)

We provide Free Shipping all over United States.

During peak seasons or times of high order volume, processing times may be extended. We appreciate your patience and will communicate any delays directly.

Note: Orders placed after 5 PM will begin processing on the next business day.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to check the status and delivery date of your package. Please allow up to 24 hours for tracking information to update after shipment.

If you have questions about tracking your order, please contact our customer support team at info@karlaux.com.

Shipping Restrictions

Currently, we ship within the United States, including Alaska and Hawaii. Unfortunately, we do not ship to:

  • P.O. Boxes
  • APO/FPO addresses
  • U.S. territories outside of the contiguous United States

Please make sure your shipping address is accurate and accessible for delivery. Karlaux is not responsible for delays or issues due to incorrect or incomplete addresses.

Shipping Carrier Partners:

We work with trusted shipping partners like UPS, USPS, DHL, and FedEx to ensure your order(s) arrive safely and on time.

Shipping Delays and Carrier Issues

While we strive to deliver orders within the estimated time-frame, delays can occur due to factors outside our control, including weather conditions, carrier disruptions, and other unforeseen circumstances. Karlaux is not liable for delays caused by third-party carriers.

For assistance with delayed shipments, please contact us, and we will work with you to resolve the issue as quickly as possible.

Lost or Damaged Packages

Karlaux is committed to ensuring that your order arrives safely. In the event of a lost or damaged package, please follow these guidelines:

  • Damaged Packages: If your package arrives damaged, please take photos of the packaging and items and contact our support team within 7 days of delivery. We will help you file a claim with the carrier or provide a replacement if necessary.
  • Lost Packages: If tracking shows your package as delivered but you have not received it, please check with neighbours or building management to confirm it wasn’t delivered to a nearby location. If you are still unable to locate it, contact us within 7 days of the delivery date for assistance.

Incorrect Shipping Address

If you enter an incorrect shipping address, please contact us immediately at info@karlaux.com. We can update the address only if the order has not yet been shipped. If the order is already in transit, the customer is responsible for any additional fees to re-ship the package to the correct address.

Contact Us

Please read our handy FAQs or contact us directly. We aim to respond to your inquiries within 24 hours during the business hours listed below.

Company: Karlaux LLC.

Doing Business as (DBA): Karlaux

DOS ID: 7413146

Support email: info@karlaux.com

Phone: +1 (307) 243-8404

Business Hours: Monday – Sunday 9:00 AM – 5:00 PM (Eastern Standard Time)

Address: 418 Broadway Ste R, Albany, NY, 12207, United States